How to verify the realization of online payments?

In this article we will explain how to verify if the online payments were properly completed.

Payment realization report

Switch to the Finance > Online payments > Online payments tab and choose the Online payments type, using the Payment channel filter:

Available filters:

• Dates from/to – dates of making payments
• Member – you can preview payments made by a specific Member
• Status – you can preview payments with specific statuses. Status available: started, accepted, refunded and cancelled
• Payment channel – preview online payments only by choosing the Online payments type
• Fee – preview payments for a specific type of fee: membership fee, wallet, gift, bar or classes
• ID – payments can be searched using the ID number visible on the left side of the payment:

• Source – you can check how the payment was made: through the Member’s profile  (for credit/debit card payments only), member zone, API to member area (meaning the eFitness mobile application or your club’s website created using our API interface), self-service kiosk in automated clubs, payment’s schedule (refers also to credit/debit card payments only), card charges (for credit/debit card payments only) or terminal (for credit/debit card payments only as well).

The rest of the filters are not used with one-time online payments.

The effectiveness of payment report

Go to the Reports > Finance > Effectiveness of payment tab:

In the report, you’ll be able to preview the realization of online payments divided by Members, types and with the ability to select a payment channel.

Recurring payments are also present in the report.